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Returns, Refunds & Cancellations
Last updated: August 1, 2026
At Lighting Souq, we want you to be happy with every purchase. Here is a quick, simple guide to how returns, refunds, and cancellations work.
Quick Summary
- Changed your mind? We can't accept returns once a smart-lighting or electronic item has been opened or used.
- Item damaged, faulty, or wrong? Fully covered — just tell us within 24 hours of delivery for a free replacement, repair, or refund.
- Need to cancel? Free before your order ships. Once shipped, cancellation isn't possible.
1. Changed Your Mind
Because our products are smart-lighting and electronic devices, we can't accept change-of-mind returns once an item has been opened, installed, or used.
If the item is still sealed in its original, unopened packaging, contact us within 48 hours of delivery. Approved returns may have a restocking fee of up to 10% to cover handling and repackaging.
2. Damaged, Faulty, or Wrong Item
If your order arrives damaged, faulty, or is not what you ordered, contact us within 24 hours of receiving it. We'll arrange a free replacement, repair, or full refund — whichever works best for you.
3. How Refunds Work
- Timing: Refunds are issued within 7–10 working days after we receive and check the item.
- Faulty items: No fees, and we refund shipping costs in full.
- Change-of-mind items: A restocking fee may apply, and shipping charges are non-refundable.
4. Cancelling Your Order
You can cancel free of charge any time before your order is dispatched. Just contact us at info@lightingsouq.com or message us on WhatsApp.
Need Help?
Our team is here for you. Email info@lightingsouq.com or reach us on WhatsApp and we'll be happy to help.
